FAQs

AGLC's Self-Exclusion Program is here to help when it feels like gambling has taken over your life. If gambling no longer feels like a game, the Self-Exclusion Program can be an important first step in helping manage your gambling.

Research has shown that when self-exclusion is combined with treatment, it can be one of the most effective ways to stop gambling.

By signing up for the program, you're excluding yourself from all Alberta casinos, racing entertainment centres and PlayAlberta.ca. for a specified time period chosen by you.

Participants choose the length of their exclusion period: between six months and three years. You can’t withdraw from or cancel your agreement before its expiry date.

All self-exclusion files are kept confidential and will only be shared with AGLC and gaming venue staff who are responsible for administering the Self-Exclusion Program.

If you violate your agreement, the person identified as your “Other Contact” on the Self-Exclusion Agreement will be contacted.

It’s understandable to want to help a loved one who is struggling with healthy gambling behaviours. However, only the person seeking exclusion can sign-up; no one else can do it for them. Family members can seek information and support themselves through Alberta Health Services Addiction Helpline at 1-866-332-2322. Services are available 24/7 and are free of charge.

You will be removed from the property by security staff.

You cannot volunteer in any casino while enrolled in the Program.

You cannot enter or cross a casino or racing entertainment centre gaming floor while enrolled in the Self-Exclusion Program.

Self-Exclusion participants do not receive promotional items or advertisements.

You cannot modify, withdraw from or cancel your agreement before its expiry.